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Operating a
thriving campus

Creating an environment that feels like home

A successful campus is about so much more than buildings. It’s about the environment, the atmosphere, the people – creating that sense of home that will help students feel safe and secure, that will help them thrive.

At UPP, we understand just how important this is. That’s why we offer our university partners a range of facilities management services designed not just to support the longevity and safety of the building but to ensure students enjoy a high quality of life throughout their stay.

Why UPP?

UPP has over 20 years’ experience in the management of residential and academic accommodation – and we take pride in helping our students feel at home

Putting people first

We pay the Living Wage Foundation pay rate as a minimum, and invest in internal training and external development for our teams to ensure we retain our people. This is a key ingredient in providing a safe and welcoming environment for our students.

Proven track record

We deliver facilities management services to bespoke SLAs for all our partners and we are able to support all services throughout the year, including through vacation periods, helping our partners to maximise their commercial revenue.

Helping students belong

We support students from arrival through to departure. Many of our staff volunteer throughout intake to help students settle-in on arrival, and we run an annual programme of Residential Life activities, including welcome and orientation; life skills; community building; cultural events and health and wellbeing support, to ensure students feel at home.

Services offered

Planned preventative maintenance

Including equipment inspections, testing and other specialist services carried out by fully qualified technicians. Our regime of planned maintenance activities helps ensure that our buildings comply with all relevant legislation, and minimises the risk of breakdowns and unavailability, which can cause disruption to students studies

Reactive maintenance

Managing day to day repairs across the estate, to service levels agreed with our partners

Cleaning services

From weekly housekeeping visits in communal and shared spaces, through to specialist deep cleans and summer accommodation cleaning services

Grounds maintenance

Maintaining existing grounds whilst also encouraging biodiversity on site

Reception and security services

Onsite staff available to support the safety, security and wellbeing of your students

Mailroom and parcel management

Actively managing and ensuring the secure storage and receipt of the large numbers of in-bound packages and parcels from couriers and delivery companies

Waste management

Waste collection, disposal and recycling

Utilities management

Management of energy and water with on-site metres to reduce cost and environmental impact

Health and safety management

Working to stringent frameworks to ensure the health, safety and wellbeing of everyone

Pest control

Emergency and on-going protection from pests across the estate

Key numbers


Facilities management staff across the UK


Rooms managed every day


Members of our team who are qualified Mental Health First Aiders