Sustainable FM
Solutions

Why UPP?

UPP colleagues at Loughborough University make a significant contribution to the University, delivering an amazing student residential experience that contributes to helping us maintain our position as a top-ten University.

The UPP team work seamlessly with our own accommodation team, are highly professional and a pleasure to work with. Student satisfaction rates are consistently at 98-99% which reflects the excellent service provided

Graham Howard
director of estates & fm at loughborough university

As integral members of the Loughborough family, the UPP team contributes significantly to our core USP, the award winning “Loughborough Student Excellence”.

Collaborating consistently with the LU halls team, the demonstrate exemplary responsiveness to student queries, leaving no concern unaddressed. Their effective coordination consistently translates into high satisfaction survey scores, underscoring their dedication and attentiveness to student needs. Through their ongoing partnership, they foster an inclusive environment where every student and university colleague feels valued and supported.

Their focus nurtures trust and camaraderie among students and staff alike, cultivating enduring connections within our community.

gagan kapoor
director of residential, catering & domestic services at loughborough university

How we can help you

• Specialist sector expertise driven by insights and data.
• Subject Matter Expertise to support the service delivery.
• Agility in reacting to clients’ needs.
• Service Delivery developed around our Student Experience methodology.
• Sector-leading Customer Satisfaction and recommendation scores.
• Leveraging our national scale, we deliver services often 30% cheaper than incumbent operators.
• Innovation forms part of our everyday approach, driving constant improvement and efficiency.